FAQ – Frequently asked questions

What is insurance?
Seacurity Traghetti is the ideal ferry ticket insurance from IMA Assistance. It includes: ferry ticket cancellation, 24-hour medical assistance, reimbursement of medical expenses during travel, baggage cover, and vehicle assistance.

How can I get a quote?
Our website offers the ability to generate quotes by entering the routes, departure dates from both destinations (in case of return journeys), and the number of passengers and vehicles. Having contracts with various companies allows you to check and compare prices on the same routes with different ferry operators.

How long before departure can I purchase online?
Until a few hours before the ship's departure.

Is it possible to book on the website and pay directly at the port or at a travel agency?
Our website requires payment at the time of booking confirmation, therefore it is not possible to book and pay at the port or at a travel agency.

How is payment made for an online booking?
Upon completion of the booking and entry of passenger and vehicle details, you will be redirected to the credit card details interface to make the online payment.

Is online shopping safe?
Yes. When you enter your credit card details, they are sent to Banca Sella's secure servers; security checks are managed by international circuits. Before proceeding with your purchase, you should verify that your card is enabled for online purchases.

Is there a cost to buy online?
There are no additional costs on our website.

After making the booking and payment online, I haven't received any confirmation. What should I do?
In that case, after checking your spam folder, you will need to contact our support office. +390805789811 or write to us by email at: booking@morfimare.it – balcani@morfimare.it

How are special tariffs applied?
Our system automatically proposes the special offers valid on the day you make your bookings. The conditions for accessing the special fares of the different companies for the different routes and for the booked travel period are published on the website.

Do the passenger details and car's number plate need to be exact?
That's right. Any discrepancies between what is entered on the ticket regarding passenger and vehicle details and the situation at boarding can result in denied boarding.

What do I need to do to change the details on a ticket purchased online?
It's simple. You need to contact our support office at +390805789811. Any changes are subject to payment of amendment fees and/or penalties stipulated directly by the Shipping Companies.

If I modify a booking, will I receive a new ticket?
Certainly. Your ticket will be changed and a new one issued with the correct details.

Where can I find the Carriers' General Conditions of Carriage?
On our website, you'll find the General Conditions of Carriage of each company.

How long before should I arrive for boarding?
It is always advisable to arrive at least 3 hours beforehand, especially during peak seasons which involve higher passenger numbers at check-in.

Can I bring my pet on board?
Pets may travel if they have a ticket; they must wear a muzzle and be kept on a lead. They are not permitted in the cabin except in pet-friendly cabins, the reclining seat lounge and the common areas.

Is it possible to take cars powered by GAS/LPG or METHANE on board?
If your vehicle is powered by liquid petroleum gas (LPG) or natural gas (methane), you must declare this at the time of booking and arrive at embarkation with the tank half-empty, informing the check-in staff of the type of fuel.

If I lose my ticket, what should I do?
The loss or theft of a ticket must be reported immediately by contacting our booking office at +390805789811. The issuance of a duplicate is subject to the original ticket not having been used already.

Where can I find more information about my right to any refunds and compensation in case of cancellations or delays?
One must always refer to EU regulations and General terms and conditions of carriage for each company.

Sono disponibili sconti per gruppi?
Each airline has special fares for groups, with the minimum number required varying according to each airline's fare policies.

Can children travel alone?
Children under 12 years of age and minors are not permitted to travel alone.

What documents are valid for boarding?
Required documents for EU citizens:

• A valid passport must be carried for travel to Tunisia and Morocco.;
• For trips to Spain, Greece, Sardinia and Sicily, Albania, Croatia and Montenegro, your valid identity card for travel abroad or passport is sufficient.

Can I access the garages during the trip?
No. For safety reasons, access to the garages during the journey is not permitted.

Can I change the booking at the port?
It is possible to modify bookings at the port ticket offices.
Modifications may incur an additional charge, which will need to be paid directly at the port offices. .

How can I ask for a refund?
To cancel a ticket and obtain a refund, where applicable, you need to contact the MORFIMARE call centre (tel. +390805789811; e-mail booking@morfimare.it – balcani@morfimare.itPenalties may be applied in accordance with the general conditions of carriage of the companies.

Does the printed ticket I received by email constitute my travel document?
The tickets sent via email, attached to the booking confirmation message, are not valid for boarding; to be able to board, you must be in possession of the boarding pass issued by the boarding offices at check-in.

Where can I find directions to the departure port?
On our website, we have created a section with the contact details for all relevant boarding offices in case of need.

Where can I find the departure and arrival times for the ferries?
Simply by accessing our booking system, you can receive all the information by entering the route and the days, and you will receive all the necessary information from the online system.